Shipping policy

Shipping Policy

At BrainBoost Boxes, we aim to deliver your learning box as smoothly and transparently as possible.

📦 Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays)

  • You’ll receive a confirmation email once your order has been placed

  • A shipping confirmation email will be sent once your order has been dispatched

🚚 Shipping Locations

We currently ship to:

  • The Netherlands

  • Selected EU countries (availability and rates shown at checkout)

  • United Kingdom

  • South Africa

  • America

  • Canada

  • Australia

  • New Zealand

If your country is not listed at checkout, please contact us at info@brainboostboxes.com.

⏱️ Delivery Times

Estimated delivery times:

  • Netherlands: 2–5 business days

  • EU: 5–10 business days

  • Other: 15 business days

Please note that delivery times are estimates and may vary due to postal services, holidays, or unforeseen delays.

💶 Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

Any applicable shipping fees will be clearly displayed before you complete your purchase.

📬 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery.

⚠️ Delays & Issues

BrainBoost Boxes is not responsible for delays caused by:

  • Postal or courier services

  • Customs processing (if applicable)

  • Incorrect or incomplete delivery information provided at checkout

If your order has not arrived within the estimated timeframe, please contact us and we’ll do our best to assist.

📦 Damaged or Lost Parcels

If your order arrives damaged or appears to be lost:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Include your order number and photos if possible

We’ll work with the courier to resolve the issue as quickly as possible.

📩 Contact Us

If you have any questions about shipping, please reach out:

📧 info@brainboostboxes.com

We aim to respond within 24–48 hours on weekdays.